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Store Information

Shipping Information

We are proud to offer national shipping services in Australia.  Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere.

How do you ship packages?

Packages from our warehouse in Sydney will be shipped by Australia Post. 

How long does shipping take?

Shipping time varies by location. These are our estimates:

3-7 working days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

it takes 2-5 business days for the tracking information to update on Auspost system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for return within 30 days after the receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

hello@dthealthnfitness.com

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